Claude requests routed to the wrong context servers
Degraded Sonnet 4 responses initially affected 0.8% of requests, reached 16% in the worst hour, and touched about 30% of active Claude Code users at least once.
Treat model-serving equivalence as a production SLO. Run sensitive quality evaluations continuously on the real serving matrix, segment signals by model, hardware, route, and context configuration, and connect feedback spikes to recent infrastructure changes while preserving user privacy.